We were experiencing problems with our AC and my husband discovered that our electricity provider partnered with some guys named Hallmark. So I discovered they opened at 7am and called them Friday morning at 7:00, 7:03 and 7:06 on my set-to-atomic-time computer clock. The third time was the charm. They agreed to send someone out “between 10 and 2″.
Got a call at 9:24 that they were on their way and they arrived a little before 10. They looked in the attic, in the backyard and at the thermostat and told me the thermostat was bad. They offered to sell me a cheap (excuse me, “basic”) one for $229. Um, no. I called Jonathan to tell him he’d be purchasing and installing a new thermostat. That settled, they went away leaving just a mounting bracket on my hallway wall.
It gets hot in Houston. And in my computer room, where we have 3 servers, a switch and three workstations, it gets hotter. So I went to take Iker to get her last vaccination. Doctors’ offices are usually frigid and I figure we’d be there for awhile.
What I did not figure on was Jonathan coming home early and installing the new thermostat. And calling to tell me the fan wasn’t turning on the AC unit in the back yard. I promised to call when I got home. I called Hallmark and explained the problem. They sent a different someone out. This guy got it done but it cost us a second “diagnostic fee”.
I’ll be talking to them on Monday about getting refunding the first diagnostic fee. The diagnosis was not only wrong, but it cost us the price of a new thermostat as well.
I have yet to mention the excitement. The heat possibly caused our RAID to fail (or maybe it was just coincidence) And that dominoed into other filesystem failures when workstations couldn’t connect to the server for a prolonged period of time.
